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500 users license
$700
ElectroServer 4 Support Plans
  
Developers can be confident that they will also receive a wide range of support and technical expertise -- when they need it -- from the ES4 team.
 
The Bronze package is ideal for the experienced developer looking for some occasional help with ES4 basics.
  
  Per Ticket ................ $100  
  Purchase Limit 5 Tickets  
   
 
Support Ticket
1
  
 
Response Time
24 hours*
  
 
Web-based Support
  
 
Phone Support
  
 
Major Upgrades
  
 
On-site Support
 
  Topic Support  
 
Installation/Upgrading
  
 
How to use ES4 features
  
 
Application Design Consulting
  
 
Custom Code Examples
  
 
ES4 Tuning
  
 
Custom Load Testing
  
 
Bug Fixes
  
 
 
 
The Silver package targets developers seeking additional assistance throughout installation and development.
  
  Yearly .................. $5,000  
   
   
 
Support Ticket
5 per month
  
 
Response Time
4 hours*
  
 
Web-based Support
  
 
Phone Support
  
 
Major Upgrades
  
 
On-site Support
 
  Topic Support  
 
Installation/Upgrading
  
 
How to use ES4 features
  
 
Application Design Consulting
  
 
Custom Code Examples
  
 
ES4 Tuning
  
 
Custom Load Testing
  
 
Bug Fixes
  
 
 
 
The Gold package includes a higher level of support including phone support, application consulting, ES4 Tuning, and more.
  
  Yearly ............... $10,000  
 
+25% your ES4 License
  
   
 
Support Ticket
10 per month
  
 
Response Time
1 hour*
  
 
Web-based Support
  
 
Phone Support
  
 
Major Upgrades
  
 
On-site Support
 
  Topic Support  
 
Installation/Upgrading
  
 
How to use ES4 features
  
 
Application Design Consulting
  
 
Custom Code Examples
  
 
ES4 Tuning
  
 
Custom Load Testing
  
 
Bug Fixes
  
 
 
 
The Platinum package offers around the clock phone support, advanced trouble- shooting, custom load testing, and more.
  
 
Starting at
  
  Yearly ............... $20,000  
   
 
Support Ticket
Unlimited
  
 
Response Time
1 hour* / 3 hours**
  
 
Web-based Support
  
 
Phone Support
  
 
Major Upgrades
  
 
On-site Support
  
  Topic Support  
 
Installation/Upgrading
  
 
How to use ES4 features
  
 
Application Design Consulting
  
 
Custom Code Examples
  
 
ES4 Tuning
  
 
Custom Load Testing
  
 
Bug Fixes
  
 
 
*Response time during Electrotank business hours. 9am-5pm EST.
* *Response time during non-Electrotank business hours. 5pm-9am EST